The serial number that you are looking for is not on the back of the Tascam unit. It will be either in the book that came with package of usually on the CD sleeve somewhere. Typically it is a sticker that is stuck in some weird place and is not always to obvious. Check through the paper work very carefully again to find it. Also software is very case sensitive as well as spaces and hypens are equally impotrant. Make sure to enter this as well.
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